It was a little frustrating. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. You pay the same price, but we get a small commission for every booking. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Its open from 10:00 am to 10:00 pm. Also the ride to the Beach Palace, can u pay for it with the credits? Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. It was a lot of food! Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. It will be easier to get in an out with a foldable stroller. . Can you recommend some idea of what a family can do in the area until 5pm? Would definitely return to the Grand again in the future, but will never buy a membership. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. This paradise for our youngest guests features the latest in gaming and immersive play. By booking the Grand, you also have access to Nizuc so you cant go wrong. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? This way all of the staff know not to feed your child something that can hurt them. This was the only decent photo of him after 10+ attempts on the lazy river. Finish the perfect day off in crystal-clear waters . The resort provides free water wings. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. We tipped at the a la carte restaurants. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Hummus, kalamata olives and warm pita bread. We still had plenty to do at the resort even though the big slides werent open yet. No cost break for a group. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Service was always excellent. We spent time at most pools and did not have trouble finding loungers. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. And that's just The Grand property . The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Theres a lot to do and many pools to hang out at. We are glad you found the post helpful. You can see the planes flying in the distance, but its not annoying. Aside from the beach did u have a good time at the resort? That is an extra $2317 per studio. Thanks Did you find that to be an issue with the kids at all? We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Glad to see you guys had a blast. Thank you!! This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. We had to find small bills often and the front desk was not able to help. The ocean views are amazing. When we challenged her on it she retreated. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Is it the one between the Olympic pool and the half moon pool? We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Appetizer seared tuna on cucumber with seaweed garnish. The raw beef is thinly sliced and served with a very hot grilling stone. Below are a few of the dishes we sampled at Jade Restaurant. Thanks for your review. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. You can see the top of the water slides in the distance. I assume checkout is mid morning. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. How was the wifi at the grand? Great review! The food is fresh and high quality. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. The beds, pillow and linen are very comfortable. Learning to float in the wave pool. Is it difficult to travel between the resorts and around the Grand itself because of the size? Hi. We got two extra rollaway cots and kids found them very comfortable. Views of the courtyard inside our building. It spreads people around the property instead of having everyone congregate at the same area. How much was the cost of everything that wasnt included? Wow! Just ignore them and continue walking until you get outdoor. We didnt book ahead of time and we didnt have any problems getting in. It looks like a very relaxing place to spend the day(s). Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Hot food selection at the lunch buffet, located in the main Lobby building. The water park at The Grand is amazing! Great review! They seemed to be very careful, and we didnt have any issues. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. We have teenagers, so no adult-only pool time. We just got back from this amazing resort! But every thing that was open was very safe. If you like long walks on the beach, this beach has you covered. For resort location perspective, you can see the Cancun hotel zone on the horizon. And your boys are very cute! If you stay at the Grand, you have access to all three resorts. Guests like you make our Palace family full of joy and satisfaction. Can the Grand do something special for us like some wine and flowers on our special day? Our family is having a reunion in Dec. We booked through Interval International. The servers make note of it and the kitchen is informed of the allergy. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Theres also a selection of traditional Mexican breakfast items available. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. I have a ZOOM meeting which cant be missed. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. What is cost for golf? People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! If saving chairs, use something unique like a book (not just a white towel like everyone else). Hello! My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. 3. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. Connor is playing a game by running around matching colours. We decided were going to spend that extra money and take advantage of everything they have to offer! Only a couple of the restaurants required reservations. Tripadvisor performs checks on reviews. Thanks for your review. They never advertise that beach is not usable. We would just take the shuttle and we never waited long. Guess the inspection wasnt done, yet. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor We werent given a pager, but I believe they take your phone number if they need to call you. There are several buildings on the property. Dessert buffet makes this boy very happy. thanks for your review. We are going back feb 2021. We struggled with the tipping etiquette as well. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. He also enjoyed the lentil soup. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Hi was curious how they handled allergies. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Most of our time was at the newer pools near the beach. just one question, does the grand have an elevator? This is such a great review. We would love to return. All I could get were studios. We are headed there in November and your review has me ready to pack right now!! So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. The bathroom is quite big and it has a large shower with a bench. They do run buses to go there but only for premium members. Whats in your closet? We did visit the kids pool at sunrise and it was fun. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. If thats true it is a bummer. Its a legit Water Park! 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