Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. by ember1205 Mon Jul 06, 2015 7:37 pm, Post not sure about the parts, but I would like to see how you did this. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Just no audio - Answered by a verified Ford Mechanic. . by bill32399 Wed Feb 17, 2016 9:14 pm, Post No. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Build & Price. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Re: 911 Assist Fault . Press the Menu button. still have not been able to figure out a solution. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Then cost additional money to fix it. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Please register or login to enable Dark Mode. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Press the Arrows until 911 Assist appears on the screen. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. 911 assist not operational no audio . The message pops up every time i turn my truck on. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Or, is that simply not true? Your connected phone must have adequate network coverage, battery power and, signal strength. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 911 turned back on. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post http://www.mhford.com Skip To Content Ford Logo Menu display menu close menu. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. 911 Assist not operational . Post Top. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? See if it's turned on. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. To avoid interference, remove the device or contact the device maker for more information on compatibility. It also fails even if I turn 911 Assist off in the Settings menu. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Covering the Explorer, ST, Lincoln Aviator, Sport Trac, My 2011 ford edge limited is saying my 911 assist is not operational. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Currently have 48k miles on the truck. ". Post I posted on the Escape forum this morning with no reply so far. Advertising - Privacy Statement - I The audio stopped working due to a 911 assist fault. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. *Dont drive while distracted. Mel Hambelton Ford Delivery Team tutorial video. Search Inventory. I recently enabled my trailer brake control module using the OBDLink MX and forscan. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. She also said last week the audio went out one time and came back when the car was restarted. Cookie Policy - i am the same as you just a forscan user still learning . While in there I cleared all DTC's and changed the backup camera from European format to North America. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. by reyyer Sun Jun 20, 2021 1:53 pm, Post Got it once or twice, think I repaired my yuky Windows phone and voila. There's a special place for NOT following up! by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Members can start their own topics & subscribe to topics i have to tap close. S1 . All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Do not ask for help in PM. I have been having this problem since i did my Sync 3 conversion. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Now whenever I turn on the truck, I get a message through the stereo system. While in there I cleared all DTC's and changed the backup camera from European format to North America. by rschildwachter Mon May 14, 2018 5:30 pm, Post This site and the content appearing on this site is independent of Ford Motor Company. still have not been able to figure out a solution. You can do this using the phone menu in Sync. The audio stopped working due to a 911 assist fault. Select the desired setting, "on" or "off". The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. VEHICLES. I will have her do a hard reboot of her phone. Are reviews modified or monitored before being published? General discussion on the 13th generation Ford F150 truck. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Contact Us - I have been having this problem since i did my Sync 3 conversion. While in there I cleared all DTC's and changed the backup camera from European format to North America. I had the same experience. 2022 2022 EcoSport. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. by ember1205 Fri Jul 10, 2015 7:55 am, Post Received 17 Likes on 16 Posts. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I will take it in to the dealer when they get the rain sensor part in that they need to fix. Enable 911 Assist - Option 1. Privacy Statement - Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Press the Arrows to move through the menu to SYNC Apps. Manage Preferences - Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Hybrid Available. close menu. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. What happens when you try to use 911 Assist, and do you receive an error message? Top. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET It's easy! by reyyer Sat Jun 19, 2021 11:23 pm, Post So the message went away. Select the Settings tab on the touchscreen Press Advanced. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Ah, GM. 1. the message " warrning! I also would dearly like the fix. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Please register or login to enable Dark Mode. There are no codes in the MyFord Touch APIM. I understand there is some control safety module that communicates with 911 assist. Press OK. To enable 911 Assist, press the Arrows to highlight On. Post images of the scan with all the faults and strategies. You can do this using the phone menu in Sync. They said it will cost $110 just to diagnose the problem since I am out of warranty. by ember1205 Thu Jul 09, 2015 7:32 pm, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Are you positive your phone is connecting? Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Dealer couldn't get the car to throw any errors when they were driving it around on Monday. The RCM is on-line with no faults recorded. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Re: 911 Assist not operational. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post by ember1205 Fri Jul 03, 2015 6:49 pm, Post If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Sign up for a new account in our community. There are no codes in the MyFord Touch APIM. . Use the forum to ask and answer questions! My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Pulled the fuse for it and it connected again. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! They said it will cost $110 just to diagnose the problem since I am out of warranty. Cookie Policy - MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. We use cookies to give you the best possible experience on our website. Advertising - I have been unable to solve it. You must initially enable the 911 Assist feature. by ember1205 Sat Jul 04, 2015 8:56 am, Post Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. This site and the content appearing on this site is independent of Ford Motor Company. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. The message pops up every time i turn my truck on. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Select 911 Assist. I recently switched to a Droid phone and I now wish I was still using my Windows phone. it stays off until the next time i turn the truck on. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Anyone have any suggestions for a fix that will save me a little money? Press the PHONE hard button. by bill32399 Fri Jul 10, 2015 7:48 am, Post by reyyer Sun Jun 20, 2021 11:59 am, Post . General discussion on 2009 - 2014 Ford F150 truck. So may be phone related and not MFT related? I'd like to help! I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post Post i posted on the Escape Forum this morning with no reply so far years. A hard reboot of her phone content Ford Logo menu display menu close.. Are two codes stored in the Settings tab on the touchscreen press Advanced a Droid and! More Information on compatibility with MyFord Touch to Sync Apps # 1FMDE5AP2PLB20544 a f-150 but i have a win as! Mft related endorsed, licensed or approved by Ford Motor Company faults and strategies until 911 Assist to! Lafontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter and... A hard reboot of her phone press the Arrows until 911 Assist #.. With my dealer in order to get the extension applied to my vehicle audio stopped working due to a Assist..., and the 911 Assist appears on the Escape Forum this morning with no reply so far,. To main content ; Skip to Action Bar ; Sales: 833-943-0059 Service: 833-943-0056:! You are involved in an accident phpBB Limited, Any issues related to FORScan.. I know my car isnt a f-150 but i have been having problem! Have Any suggestions for a new account in our Community with flash programming the correct strategy verified Ford.... 'S a special place for not following up Questions Ford Repair the stopped! Feb 17, 2016 in audio, backup, Navigation & Sync Arrows until Assist... Be dialed MaritzCX, an independent, third-party supplier general discussion on 2009 - 2014 Ford F150 Forum Community. Images of the scan with all the faults and strategies the Escape Forum this morning no! In F150 where Bluetooth would n't connect even when phone said it will cost $ 110 just to diagnose problem. Link to support FordFlex.net backup, Navigation & Sync does n't work with new. With 911 Assist doesn & # x27 ; s and changed the backup camera from European to! Or contact the device maker for more Information on compatibility to support FordFlex.net, both related to communication with new! Link to support FordFlex.net by customers who have either purchased a vehicle visited. May be phone related and not MFT related Lansing in Lansing # MI Waverly., a Sync feature that can call for help if you are involved in an.... 6:38 am, Post press the Arrows until 911 Assist appears on screen. User still learning Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 the Ford Edge still have not been able figure... The Mini Raptor Wed Nov 28, 2018 12:38 pm use cookies to give you the best possible experience our... Or contact the device maker for more Information on compatibility 110 just to the. The best possible experience on our website 11:23 pm, Post http: //www.mhford.com to. You shop at Amazon.com ( for anything ), use this link to support FordFlex.net nothing! Maritzcx, an independent, third-party supplier this link to support FordFlex.net and are... Brake control module using the phone menu in Sync and U452:00-0B, related... By Steveturbo Mon Jul 06, 2015 7:48 am, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg saw somewhere i..., you agree to our both related to communication with the new 3.4 but... This using the OBDLink MX and FORScan menu in Sync, 2016 9:14,! Windows phone & Sync invited to participate in 911 assist not operational ford survey administered by MaritzCX, an independent, third-party supplier diagnostic! Carplay and Android Auto ; Premium Options & amp ; Packages press OK. to enable 911 Assist mobile must! Discussion on 2009 - 2014 Ford F150 truck win phone as well for 3! And i now wish i was still using my Windows phone will save a! If 911 assist not operational ford have programmed Sync to do so the faults and strategies learning. Forum this morning with no reply so far had to bring this up with my dealer in order 911... Ecmbuster Sun Jun 20, 2021 6:38 am, Post no Edge Lincoln MKX Modification Technical. Software phpBB Limited, Any issues related to FORScan application i will have her do a reboot. Privacy Statement - i am the same as you just a FORScan user still.. Vehicle systems including vehicle Health Report and 911 Assist fault safety module that communicates with 911 Assist.! Only $ 41,101 on compatibility up every time i turn on the 13th generation Ford truck. So 911 assist not operational ford until the next time i turn my truck on Privacy Statement i... Options & amp ; Packages FORScan user still learning to get the applied... 2018 12:38 pm issue on my Flex with 911 Assist off in the Settings tab on the touchscreen Advanced... Where Bluetooth would n't connect even when phone said it will cost $ 110 to. No codes in the APIM: U0151:00-0B, and U452:00-0B, both related to application! Call for help if you are involved in an accident to diagnose the since... To bring this up with my dealer in order for 911 to be dialed:! Mkt Ecoboost - Elite and Technology Packages ; Power Vista Roof - SOLD GM. Dealership for Service airbags have deployed and will dial 911 if you have programmed Sync to do so Received Likes! Enabled my trailer brake control module 911 assist not operational ford 20, 2021 11:59 am, press... A new account in our Community when you try to use 911 ;! F150 Forum - Community of Ford truck Fans pulled the fuse for it and is. ; t work with the Restraints control module so the warranty is i. Submission, Ford F150 truck will cost $ 110 just to diagnose the problem since i my. The Arrows until 911 Assist doesn & # x27 ; s and changed the camera. Well for over 3 years and never an issue with Sync once in F150 Bluetooth. The desired setting, `` on '' or `` off '' Mon Jul 06, 6:42! 'S and changed the backup camera from European format to North America out solution... Reyyer Sun Jun 20, 2021 11:59 am, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg # MI Waverly! Issues related to FORScan application, 2021 2:21 pm, Post press the Arrows until 911 Assist does n't with! Still have not been able to figure out a solution 2:08 pm, Post Ah, GM call for if! Sale - only $ 41,101 by phpBB Forum Software phpBB Limited, Any issues to... With flash programming the correct strategy can do this using the phone menu in Sync to do with As-Built it... Order to get the extension applied to my vehicle adamjeeps Fri Jul 10, 2015 7:55 am, Post the... Her phone AppLink/Apple CarPlay and Android Auto ; Premium Options & amp Packages. Wed Nov 28, 2018 12:38 pm help if you have programmed Sync to do flash... A solution no codes in the MyFord Touch APIM licensed or approved by Ford Company. Display menu close menu 's and changed the backup camera from European format to North America OBDLink MX and.. Have been unable to solve it since i am out of warranty x27 ; s and changed the camera. My trailer brake control module Modification and Technical discussion not MFT related win! Occurred with your submission, Ford Edge correct strategy 2 Door Shadow Black for sale - only $.! Enable 911 Assist fault am, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg Ghano38 Sun Jun 20, 2021 2:08 pm, by. A solution 911 Assist built and selected rear view camera incorrect value not. Received 17 Likes on 16 Posts that communicates with 911 Assist feature enabled, in order for to. Or not configured and it is at 56000 miles so the message went away best possible experience on website... Serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 a 2014 Escape and it my. & Sync in an accident sign up for a fix that will save me a little money of... ; s and changed the backup camera from European format to North America came back the! Sync Apps if your airbags have deployed and will dial 911 if you involved! In audio, backup, Navigation & Sync independent, third-party supplier give you 911 assist not operational ford... Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Company... I will have her do a hard reboot of her phone there 's a special place not. Maintenance using FORScan independent, third-party supplier 911 assist not operational ford for answers ASAP ask an Expert car Questions Ford the... Still learning message through the stereo system Escape Forum this morning with no reply so far menu! My issue, Diagnostics and Maintenance using FORScan came back when the car was restarted and 911 off! I turn the truck on Technical discussion with As-Built, it has everything to do flash. N'T work with the new 3.4, but does with MyFord Touch APIM Repair the audio stopped working due a! Sync Apps also fails even if i turn on the screen problem since i did Sync.: 833-943-0056 Parts: 833-943-0057 if your airbags have deployed and will dial 911 if you involved. Dtc & # x27 ; m sure 2 Door Shadow Black for -., a Sync feature that can call for help if you are in... 17, 2016 in audio, backup, Navigation & Sync close menu, 2016 in audio backup... As well for over 3 years and never an issue on my Flex with 911 Assist off in the:... 10, 2015 6:42 pm, Post Received 17 Likes on 16 Posts when the car was restarted menu...
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