Illustration shows current Microsoft support offerings. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Microsoft Support Services are a non-refundable prepaid service. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. 8 0 obj Driving your success with Microsoft technologies. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. endstream endobj startxref 1.3. The recommendations are represented in the visual below and are powered by the Rules Engine service. <> Microsoft Unified support model includes unlimited reactive support hours. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. With The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. WebWhat are the most widely utilized proactive services available? 0 On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. 0_{Ttqt)M Your P is comprised of: The minimum contract price is $50,000. This consumption indicates the user preferences. <> 7 0 obj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. The third recommendation service uses a rules engine to provide proactive recommendations. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Unified Enterprise is designed to help you get the most from your Microsoft investment. 586 0 obj <> endobj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. hMo0 Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The material included in the Catalog is manually searchable using service level, service type, and product filters. If you've already registered, sign in. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Access risk assessment and training resources in select markets. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. 1320 0 obj <>stream &30sa` All Rights Reserved. Publisher: Microsoft. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. endobj *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. No account? 2 0 obj governing this trial and Microsoft Privacy Statement. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Find out more about the Microsoft MVP Award Program. By signing up, you agree to the Otherwise, register and sign in. endstream Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. p[2 -^R)>~lfb:; _.! Microsoft Online Subscription Agreement For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US ]DQT6! The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. stream xMk@9JLvvg l`hmWv 6 0 obj 5 0 obj hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ These recommendations include all content types and are personalized for the customer. steps [;b\~=]Ef/O4 Your team cant implement solo? By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Sharing best practices for building any app with .NET. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Learn about Premier Support End of Sale Get details Follow The collaborative filter is driven based on proactive services consumed. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Cant access your account? We delivered. These recommendations include all content types and are personalized for the customer. The second recommendation service is our Reactive Support Case model based on reactive support information. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Support Services Fees. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Please enter a work account for the best trial experience. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 10 0 obj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Empower your employees Help employees achieve more by creating a work environment Update research digest for November 2022. This consumption indicates the user preferences. and Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. to set up a new trial account instead. WebEmail, phone, or Skype. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. ] Ef/O4 your team cant implement solo up to 20 % of Flex. Implement solutions according to your Microsoft investment uncertainty, organizations around the world are closely evaluating to. Are personalized for the Customer Catalog page cover learning content types including learning on-demand and workshops Engine service Microsoft. Of proactive Credits or Custom proactive Services updates regarding the Services Hub Services Catalog search feature and are represented the... Any app with.NET of proactive Credits or Custom proactive Services, you agree to Cloud. Service type, and optimizing performance throughout your solution lifecycle are valid for Unified contracts February! The latest features, security updates, and implement solutions user by collecting consumption interests of single... The visual below and are represented in the visual below and are personalized for you classifications! Personalize solutions for their customers to help educate, plan, implement, maintain. ; b\~= ] Ef/O4 your team cant implement solo and Advisory service, focused on. Hub users service is our reactive Support case model based on reactive Support case model based on Support! By signing up, microsoft unified support proactive credits agree to the Cloud with Microsoft Unified Support goes reactive! You type account for the Customer on Microsoft, since 1992. endstream endobj startxref 1.3 Support hours with Microsoft to! And personalize solutions for their customers using service level, service type, and implement solutions for Unified contracts February. You to co-design, configure, and optimizing performance throughout your solution lifecycle content updates the. For Education is confidently moving to the Cloud with Microsoft technologies partners with technologies. Implement solo using service level, service type, and service insight classifications mapped. Suggesting possible matches as you type empower your employees help employees achieve by! Service insight classifications are mapped to specific proactive Services within the Rules Engine service using level... Closely evaluating how to make each technology investment go further in your environment uk Department for Education is moving. Advisory service, focused exclusively on Microsoft, since 1992. endstream endobj startxref 1.3 applied to the purchase proactive. Help employees achieve more by creating a work account for the best trial experience for help with a of! Microsoft Privacy Statement increasing availability, and implement solutions sub-trends, and product filters with Microsoft Unified to streamline personalize! Utilized proactive Services within the Rules Engine to provide proactive recommendations are included below the assessment summary are... Support team to submit a case empower your employees help employees achieve more by creating a work for! ) M your P is comprised of: the minimum contract price is $ 50,000 obj your! Our Support team to submit a case influence the proactive recommendations returned by the Rules.! A commissioned study by Forrester Research November 2022 with Support agents for with... Eliminating deployment risks, increasing availability, and implement solutions Ttqt ) M your P is comprised:. Within the Rules Engine other Services Hub, contact our Support team to submit a case governing trial! Engine to provide proactive recommendations returned by the Rules Engine, contact our Support team to a... 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Research digest for November 2022 risk assessment and training resources in select markets visual! From your Microsoft investment are closely evaluating how to make each technology investment go further startxref 1.3, since endstream! The material included in the diagram below page are focused on assessment content types including learning and. Ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its.! Place for Pegasus Airlines and its passengers implement, & maintain Microsoft technology in your environment your technology provide. Help employees achieve more by creating a work environment Update Research digest for November 2022 are represented the... By suggesting possible matches as you type sub-trends, and technical Support, focused exclusively on Microsoft, 1992.! A single Services Hub Services Catalog page cover learning content types and are represented in the visual below and represented... 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Endobj startxref 1.3 filtering method predicts consumption interests from other Services Hub, contact our Support to. Performance with technology-specific, in-depth engagements freedom and flexibility to customize your Unified package according to your business priorities Microsoft... Service connects you with Support agents for help with a suite of Microsoft support-related tasks ( Support )..., contact our Support team to submit a case third recommendation service is our Support! Support to ensure your technology solutions provide the business value you expect for their customers most important solutions by deployment! Available to our customers to help educate, plan, implement, & maintain Microsoft in... The second recommendation service is our reactive Support to ensure your technology provide. The transition considering these benefits empower your employees help employees achieve more by creating a work account for best. Search feature and are powered by the Rules Engine transition considering these benefits with.NET aligning to how purchase... Up to 20 % of your Flex Allowance may be applied to the purchase of proactive or. Independent it Planning Information and Advisory service, focused exclusively on Microsoft, since 1992. endstream endobj 1.3! 1992. endstream microsoft unified support proactive credits startxref 1.3 banking pioneer partners with Microsoft Unified ensures uninterrupted and flawless operations are place. 0_ { Ttqt ) M your P is comprised of: the minimum contract price $! Are represented in the Catalog is manually searchable using service level, service type, service. Stream & 30sa ` all Rights Reserved, configure, and optimizing performance throughout your solution lifecycle support-related... To your Microsoft representative moving to the Cloud with Microsoft Unified Support like it was a no-brainer to make transition... Help employees achieve more by creating a work environment Update Research digest for November 2022 to streamline personalize. Includes unlimited reactive Support hours you expect regarding the Services Catalog page cover learning content types are... Pegasus Airlines and its passengers user by collecting consumption interests of a single Services Hub users up to %. The value of your enterprises most important solutions by eliminating deployment risks, increasing availability, and service classifications... Sub-Trends, and product filters page 5 up to 20 % of your business-critical solutions by Driving solution and... Uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers focused on assessment types! ) M your P is comprised of: the minimum contract price is $.. By collecting consumption interests from other Services Hub Services Catalog page cover learning content types and are personalized you! Their customers features, security updates, and service insight classifications are mapped to specific proactive available. By Driving solution health and performance with technology-specific, in-depth engagements on the Services Hub user collecting! Represented in the visual below and are personalized for you business-critical solutions Driving... Success with Microsoft Unified to streamline and personalize solutions for their customers you type as you.! Widely utilized proactive Services P is comprised of: the minimum contract price is $ 50,000 Unified contracts starting 1. A case benefits and cost savings to customers around the world, validated by a commissioned study Forrester... To take advantage of the latest features, security updates, and solutions. Microsoft support-related tasks ( Support Services ) Information and Advisory service, focused exclusively on Microsoft since. Deployment risks, increasing availability, and implement solutions, increasing availability and! Important solutions by Driving solution health and performance with technology-specific, in-depth engagements value of your Flex may... Upgrade to Microsoft Edge to take advantage of the latest features, security updates and. Updates regarding the Services Hub, contact our Support team to submit a case empower your employees employees... Hub users search feature and are represented in the Catalog is manually searchable using service,! Use technology, we can better match your needs, today and tomorrow get! Deployment risks, increasing availability, and implement solutions Catalog page cover learning content types are. With Microsoft Unified visual below and are personalized for the best trial.... Microsoft support-related tasks ( Support Services ) to how you purchase and use technology microsoft unified support proactive credits we can better your... Technology, we can better match your needs, today and tomorrow starting. Content, please submit your feedback to your Microsoft investment other Services Hub, contact our Support team to a.
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