Lowest Rate Guarantee! Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Checks cannot be used as a form of payment at the lodge, only for a deposit. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. For the safety of our guests, we have to limit the number of people that occupy a suite. Visit greatwolf.com and log into your account to see Bonus Deals. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. This is the version of our website addressed to speakers of English in the United States. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. If you would prefer to make a reservation over the phone, please call 800.605.9653. Cookie Settings/Do Not Sell My Personal Information. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Guest laundry is available on-site. You must provide a valid photo ID along with the credit/debit card used to make your reservation. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Points can only be redeemed at our U.S. lodges. The kids had a fun, albeit an expensive weekend ($600+/night). Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The women's room was utterly disgusting. Room check-in does not begin until 4:00 p.m. or as your room becomes available. Keep in mind it's a resort, so things are gonna be Walmart cheap. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? The company has done this a few times over the past year. Click Here to Book Direct. Diaper wearing guests are asked to wear a protective swim diaper. You want to play a game? Answer 1 of 11: Hi fellow US travelers! The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. . CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Most games are $1.20 just to play. This place is so out dated and overpriced. "It was our 3-year-old's birthday," she said. The entire place is original from when it was built im sure. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. If this isnt you, youre not going to enjoy it. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. I have so many great memories of this place with my daughter over the years. The water park was filthy Friday evening. Prices are the average nightly price provided by our partners and may not include all taxes and fees. 2023. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Can my child use the water park if they wear diapers? Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. 2023 Advance Local Media LLC. Bonus Deals cannot be used on bookings made by phone. I again contacted customer service via email, no response this time. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. We got the kid cabin and the kids loved having a separate area with their own TV and table. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. This place is not worth all the money you spend to get a room and book activities for your kids. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. We can offer a variety of options to meet your needs! We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. We can also assist with rescheduling your stay for a time that works better for you; please contact. My kids LOVED IT. An amazing staff at check-in and very helpful with any questions you have. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Please view ourterms and conditions for detailed information on our cancellation policy. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. I contacted customer service and they assured me that was not the norm. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. Purchase your Day Pass here. Guest further acknowledges and agrees to comply with all safety requirements . The resort will close on Sunday, March 15 at 2 p.m. We also discourage use of the hot tubs. The hotel and indoor . We look forward to welcoming families back to our resorts and creating more howling fun moments. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. This most recent visit we had kids ages 17, 16, 13, and 7. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Yes! Coast Guard approved life jackets are available on a first come, first serve basis. Can my child use the water park if he/she wears diapers? ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. They were moderate and fun. This can be paid by credit card. The rate also includes parking, and access to all events. Lock in the lowest price from these sites. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Some of the staff were wearing masks though - about 25%. My takeaway? If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. The resort was supposed to re-open 3/22 (after being closed due to covid). When setting up a reservation online, we require the number of children under 2 to be listed. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. There are plenty of life jackets available and did not have a hard time securing them for our kids. 2023 Great Wolf Resorts, Inc. All rights reserved. ", First published on February 19, 2021 / 8:00 AM. 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