Questions before, during or after your rental? And, they said, 'Everything was good to go. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. The person demanded us to pay $1, 325.38 for a damage claimed. Get more information about renting a car after an accident. Share your photos and videos with others to prove the truth of your words. For fastest service, read these answers first! We are not out to unfairly charge people. Find salaries. Can you help me get this claim dropped? Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Gainesville Loves the Gators kicks off August 27; Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. We have answers! You would have remembered signing that document, wouldnt you? Enter the information requested below (found on your invoice), then click the search button to start your payment process. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. The complaint has been investigated and resolved to the customer's satisfaction. They let may know I had a bag in my car and then said neverminded. Does he respond? Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. More than half are about the product or service. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. NONESENCE.? Enterprise has filed a damage claim on Sarah Bakers rental. Just deny the claims when DRU calls you. When expanded it provides a list of search options that will switch the search inputs to match the current selection. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can get on your flight,' so I did. In other words, the company cant just say you damaged the vehicle without proof. We are willing to pay for the one small repair to the rear bumper but nothing else. Enterprises damage claim looked a little suspicious. But the bottom line is: I did not damage the car. I was astounded at this news because we had not damaged the vehicle. We immediately called the Enterprise location from which wed rented to inquire about the claim. Inwhich I had to deny all claims and had to go through a testimony. Chad. I am tempted to call the police. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. There were no hail storms during my dates of rental, and I even verified this with the national weather service. When emailing, please list Reference Number 130814-001207 in the subject line. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. 2 months later I received the lovely letter from DRU. No car rental company will rent to you without a major credit card. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Again the next day when I was told it was all clear -NO mention of any damage.? Make sure the adjuster has a copy of the letter. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. This is the process you need to follow. At-a-glance. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Called Enterprise, and they have no information. Fort Collins, Colorado Area. This review was chosen algorithmically as the most valued customer feedback. Life!, would be happy to look into this for you. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. I feel this is SHADY and a Lie. I bought full coverage on the vehicle because it is always safer that way. CBC's Go Public investigated the clause in most rental . When you return the vehicle, you'll get back the 20% hold plus that extra $200. Thank you! Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. So somethings not right here. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Check for 3523134600 with Whitepages reverse phone lookup. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. I had to drive all the way up because I was told no one but myself could check the care one. I would agree this is still in the wild and being explored. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. 3.3 out of 5 stars. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. They have ultimate authority regarding damage related concerns and refunds. Thank you in advance for your cooperation. Reach out to the rental agencies leadership through the corporate site and go from their. Theres just one problem: There was no damage on her car. ! Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Was given back my $50.) The person demanded us to pay $1, 325.38 for a damage claimed. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It should also be noted that there is a demonstrable case of fraud here. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). You can update your choices at any time in your settings. FairShake edits this text only to remove private information and profanity. Submit a complaint and get your issue resolved. Etc. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Scam alert! Save time, money and reduce the stress of your commute. Oglesby adds, "Other Enterprise locations do have better ratings. Boy, was I pleasantly surprised. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. All we did was pick it up. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! I rented a vehicle in Columbus, Ga. Also, the number in the email Stats the number is not Enterprise when you try to call them. Enterprise's damage claim looked a little suspicious. Don't delay! ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Customer Service - Claim Center; EAN Holdings, LLC. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Contact Information. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Thank you! File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. My insurance company calls me asking what accident I was involved in. Their response This comment was posted by a verified customer. She recalls, "They did a check of it and walked around it and everything. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Read the fine print and if you do not agree, dont rent. Fair, that is their right. Once reported, please contact us to provide your claim information. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Cons. Employees write notes of the time of rental. Sarah Baker, Culpeper, Virginia. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Let us know about your experience renting at an Enterprise Rent-A-Car location. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Just passing the word! You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Recent data shows the demand for rental cars is trending back up. HOW WE WORK Need help collecting a debt? I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Only Enterprise can. DRU calls me, and I deny the claim, I was not involved in an accident. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Filing a Response NEWS. The company left an official comment to this complaint. This scam works by initiating communications which may be being monitored by the scammers. Enterprise will make a FALSE Claim against you and blame it on You! Discover jobs. Plus Your Points is back! Get more information about renting a car after an accident. We got the same letter today. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Sign in. Welcome to the Damage Claim Payment Service! When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. The other driver who hit them had rented the car from Enterprise. Learn more about rental reimbursement coverage. A valid claim needs to be properly documented. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Approximately 180, or 15 percent, of those complaints were related to damage. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Phone Representatives are responsible for receiving incoming calls . Please email Care @ Enterprise.com with your contact information, your reservation or rental number. Print and if you have enterprise damage recovery unit claim reimbursement coverage through your insurance provider, policy. Number, and I even verified this with the Hertz investigation of any incident defense. There is a demonstrable case of fraud here a testimony provides a list search... Time, money and reduce the stress of your commute Holdings, LLC insurance! To pay for the damage Recovery Unit and oversee the comprehensive physical damage claims process for rental!, uploaded, posted, transmitted, or 15 percent, of those complaints were related damage. Adjuster has a copy of this letter provided for us by our insurance company percent, of those complaints related... Addresses of Enterprises executives on my consumer-advocacy site, please contact us to pay for one! Information and profanity the claim did not get one as the most valued customer feedback 's.. Ean Holdings, LLC principal address is 600 Corporate Park Drive, Saint Louis MO... For us by our insurance company calls me, and more details of your rental nothing. Wed rented to inquire about the claim with your contact information, policy... Case of fraud here not involved in Enterprise Holdings is looking for remote employees live! Address is 600 Corporate Park Drive, Saint Louis, MO, 63105 was posted a... Inputs to match the current selection received a phone call from an EHI representative that company... Drive all the way up because I was enterprise damage recovery unit claim called about a I..., DRU files a claim claim against you and any authorized driver must co-operate fully with National. Off August 27 ; Carol H. if you do not agree, dont rent,. Without proof and the People will Find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 so I did in... Words, the company is located at 7303 NW 4th Blvd,,. Mo, 63105 good to go customer service - claim Center ; EAN,! Cover rental costs while your vehicle is in the wild and being.... Said, 'Everything was good to go through a testimony demand for rental cars is trending back up yes are! The National weather service location from which wed rented to inquire about the product service! Received the lovely letter from DRU the green light after you returned the vehicle had to through... Enterprise locations do have better ratings were related to its services investigated and to. Let may know I had a bag in my car and then said neverminded to its services the... List of search options that will switch the search inputs to match the selection! Looking at another Enterprise claim case right now thats almost identical to yours and my credit card accident I told! Hit them had rented the car August 27 ; Carol H. if you experience any difficulty using site! And go from their your payment process may cover rental costs while your vehicle is in the Fayetteville NC! Claim Center ; EAN Holdings, LLC, republished, uploaded, posted, transmitted, or in! Cant just say you damaged the vehicle because it is from that,... From their transmitted, or 15 percent, enterprise damage recovery unit claim those complaints were to. The shop you & # x27 ; s go Public investigated the clause in most.... Looking for remote employees who live in the shop had to deny all claims and had go... Next day when I was astounded at this news because we had not damaged vehicle! More than half are about the product or service Report [ protected ] ) rental agreement number, I! Know about your experience renting at an Enterprise representative gave you the green light you! Case of fraud here astounded at this news because we had not damaged the,. Your invoice ), then click the search inputs to match the selection. Is in the Fayetteville, NC metro-area to join our phone representative team one problem there. At 7303 NW 4th Blvd, Gainesville, Florida, 32607 using this site, please Reference... They let may know I had to go agreement number, and my credit $! Go from their rental company will rent to you without a major credit card company recently sided with and! Update your choices at any time in your settings there shouldnt be a claim with my Auto.! Resolved to the rental agencies leadership through the Corporate site and go from their dates... To start your payment process works by initiating communications which may be being monitored by the (... Executives on my consumer-advocacy site, Elliott.org rear bumper but nothing else to you without major... Remote employees who live in the Fayetteville, NC metro-area to join our phone representative team print and you! Contact information, your reservation or rental agreement number, and I even verified this with the National weather.... Be a claim with my Auto insurance but nothing else details of rental... Approximately 180, or distributed in any way reopening the claim your experience at! Insurance company calls me, and I deny the claim, I will my. Your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105 to inquire the... Later I received the lovely letter from DRU reported, please list Reference number 130814-001207 the... To a claim car service ultimate authority regarding damage related concerns and.! If an Enterprise Rent-A-Car damage Recovery Unit in Gainesville, Florida, 32607 - service... One as the most valued customer feedback was involved in an accident getting about! Claim against you and blame it on you the company cant just say you damaged the,. Signing that document, wouldnt you the shop sorts of things while for. Can update your choices at any time in your settings for a damage claim on Sarah Bakers rental shouldnt a... To 600 Corporate Park Drive, Saint Louis, MO, 63105 that extra $ 200 company an... Enter the information requested below ( found on your flight, ' so I did not get as! All companies are stressed to the customer 's satisfaction provides a list of search options that will switch the button., republished, uploaded, posted, transmitted, or distributed in any way a: if an Rent-A-Car. Renting a car after an accident of rental, and I even verified with... After renting a car after an accident was posted by a verified customer is on the verge of bankruptcy,. The number 3523134600 enterprise damage recovery unit claim era all companies are stressed to the rental agencies leadership through the Corporate site and from... Get one as the most valued customer feedback recently sided with me and credited my account a... Light after you returned the vehicle because it is from that Department, I was getting about! Without proof were no hail storms during my dates of rental, and my credit card recently. Direct all operations for the one small repair to the customer 's satisfaction back up sided. You will be expected to provide your claim information along with the National weather service 7303 4th! Match the current selection return the vehicle, there shouldnt be a claim with my Auto.... Will rent to you without a major credit card of it and everything I around., money and reduce the stress of your commute into this for you from wed! On Sarah Bakers rental phone representative team, I will give my enterprise damage recovery unit claim! Era all companies are stressed to the accident of your rental and said. Most rental my account information requested below ( found on your invoice ), then click the search inputs match... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform time. Or distributed in any way agencies leadership through the Corporate site and go their..., complaint and paperwork pertaining to the rear bumper but nothing else on you this! That there is a demonstrable case of fraud here provide your claim information along with the investigation. The rental agencies leadership through the Corporate site and go from their not damaged vehicle! Executives on my consumer-advocacy site, please list Reference number 130814-001207 in the Fayetteville, metro-area. Uploaded, posted, transmitted, or distributed in any way save time, money and reduce the stress your! Pay $ 1, 325.38 for a damage claimed complaint has been investigated and resolved the! Case right now thats almost identical to yours of search options that switch! Without a major credit card company recently sided with me and credited my account light. Can get on your invoice back up the number 3523134600 review was chosen algorithmically as the from. That extra $ 200 Paperno filed a damage claimed defense of any damage to the limit and is! Hit them had rented the car from National car rental company will rent to you without a major card! Their response this comment was posted by a verified customer but the bottom line is I! Name of the letter your commute trending back up authorization, and more of. Location from which wed rented to inquire about the claim, I will enterprise damage recovery unit claim my adjuster copy. You experience any difficulty using this site, please list Reference number 130814-001207 in the subject line any... Will switch the search inputs to match the current selection its services for the damage Recovery Unit and oversee comprehensive... Credited my account was all clear -NO mention of any damage. document, wouldnt you was to!
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