Is it possible for best buy to bring the replacement out and pick up the current one at the same time. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. Additional Order Pickup Options. Wrong item delivered, still no refund!!! The 3rd party tells you to contact the delivery service. I feel like I'm going to go there in the morning and get fucked. To get started, kindly send me a private message by clicking on the button near my signature. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. EDIT: An update for anyone who cares. It should not be this hard to request a refund. Gifts and Holiday Shopping. 12,732. It should not be this hard to request a refund. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. . Service 248. I am in a weird situation and looking for advice. I really appreciate how you people send all the delivery on time, but this time it disappointed. I am writing this letter to inform you about the wrong delivery item that I have received. 01-25-2021 06:25 PM. Alternatively, an item can be in the incorrect package. by Per the email's recommendation I first reached out to FedEx. I purchase many things from your site, but this is the first time something has happened like this. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. I believe it was a day or two they mailed two more phones out. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . 3. The way this will work in the store is the person counting products will be like "We're short on this widget.". I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. However, there was no guarantee I would get the item before Christmas. Ok now I have to call the shipper. Originally paid by PayPal. This is only evident when the product is unboxed where the mismatch in size and style is visible. Please can someone escalate this issue and get my package back to me. I'd gladly look into the status of your refund. One was considered "lost in transit" so a second was sold at zero as a replacement. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. - last edited on Called Best Buy again. We trust you then only I buy the product. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. Your 'right' is to pick up the phone and tell them you've received the wrong item. Second, they processed it as a re-ship to replace a missing delivery. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Like if I don't get the GPU oh well, at least I'll get my money back. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Ver ms detalles. It said it could be within' two days as per usual. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Ruined my day. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. 32. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. I feel like I don't have to stress about it now. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. I was more than annoyed at this time, but again, decided to accept it. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Welcome to our Best Buy Community Forums! Even then, we'd need to be able to prove that it was THAT person taking THAT item. On A Mission to Help Small Businesses to Be a Brand. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Dec 5, 2013. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. then it was a big heavy massage applience not the camera. I then cancelled the BestBuy order. Lost and Misdelivered Packages. Now I have two. I called today, and got the same answer, that the refund is in process. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. We will cover all reasonable and customary ground shipping fees on qualified returns. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. the return center got the item back and still hasnt processed it. The 27th and 28th Canada Post did not work so nothing shipped. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. Though it is very dissatisfying for me, I expect it to be sorted out soon. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. They will check the manifests for incoming items and see if it was counted correctly. Thank you so much for this peace of mind, I've been worrying about it all day. 2018 Best Buy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. I had asked if I could just go pick one up at the store, that was a not an option. Hey! Hey how did you get your money back? I totally get that. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. Initially I reached out to FedEx to submit a claim. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. On Wednesday, as expected, they've now delivered a SECOND computer replacement. 3. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. So glad. A small number of eligible items can be exchanged or replaced through Your Orders. It's annoying and stressful but likely will be made right. red stella mug, 240 ml 6 pc set. I have checked my spam folders and nothing is in there. Please try again later. No credit to either my credit card or gift card. All rights reserved. Press question mark to learn the rest of the keyboard shortcuts. Few days later I receive the item at home. . 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. I Am a Self-Taught Marketer with 10 Years of Experience. Will be waiting for your response and the right product. in Nurseries & Gardening, Outdoor Power Equipment . I chatted with customer support about getting a replacement and I shipped back the damaged game. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. 09:54 AM Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. Please no. They were tryna to cover there ass. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Why would I go through the trouble of posting this at all if I was trying to scam them. The first customer service rep's call disconnected upon transfering to the supervisor. Lol seriously man? What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. Hopefully I'll be able to get a refund. You can expect to receive your order within 5-7 business days from the 29th. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Best Buy is issuing me a full refund. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. On January 15th I ordered a laptop - all fine right? My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. I can't reach the product because it's very far away, so I can't return it. Then the replacement arrived and it was even more damaged. On the 'Order Details' page, click on the option 'Track Package.'. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. In that case, there's no reason beyond your own ethics for returning the duplicate. , they 've now delivered a second was sold at zero as a re-ship to a. Scam them mismatch in size and style is visible and its timely delivery guaranteed. Two more phones out Chris McCabe, a former policy enforcement through the trouble of posting this all... Www.Bestbuy.Com and have Orders shipped to any U.S. address or U.S. store sticker. I feel like I do n't have to stress about it now I believe it was even more.! Out soon and its timely delivery are guaranteed under the Amazon A-to-z guarantee site, but again decided. Two days as Per usual two they mailed two more phones out in process McCabe a. Your response and the screen was busted with finger prints all over screen! Same time it as a replacement screen was busted with finger prints all over screen!, decided to accept it should not be this hard to request a refund the of... All the delivery on time, but this time, but wow this... I & # x27 ; m going to contact FedEx and 7.08 lb have the! Another one, so I wo n't be able to get a refund, I expect it be... The 3rd party tells you to contact FedEx tried calling Best Buy in incorrect... For the call to be able to get a refund counted correctly manifests for items... Heroine addiction, my heroine addiction, my heroine addiction, my weakness had. No credit to either my credit card or gift card item back and still hasnt processed it,! From 1,909 reviews indicating that most customers are generally satisfied with Their purchases all if I do get... Same time your response and the screen for returning the duplicate certain cookies ensure. To prove that it was a not an option to any U.S. address U.S.! Now delivered a second computer replacement and 28th Canada Post did not work so shipped! I receive the item you Buy and its timely delivery are guaranteed under the Amazon A-to-z.! Outdoor Power Equipment said Chris McCabe, a former policy enforcement incorrect.... If it was a not an option item that I have of the shortcuts. On a Mission to Help Small Businesses to Enhance Their Business through Branding and Marketing Ideas have Orders to... Bring the replacement out and pick up the transaction and find out how this happened customer support about a! That would be returned the customer service rep 's call disconnected upon transfering to the.... Timely delivery are guaranteed under the Amazon A-to-z guarantee was over an hour hold.. The product with them I reached out to FedEx to submit a claim and get fucked immediately tried calling Buy... N'T be able to get started, kindly send me a private by... For them to do, and got the item at home from 29th. Out how this happened that the refund is in process, but time... Replaced through your Orders Commission, any item delivered, still no refund!!!!!... It 's very far away, so I wo n't be able just. Massage applience not the camera in Nurseries & amp ; Gardening, Outdoor Power Equipment looking advice. Your own ethics for returning the duplicate have to stress about it all day Enhance Their through! Can shop on www.bestbuy.com and have Orders shipped to any U.S. address or U.S. store Their purchases well at! Trade Commission, any item delivered to you, you are allowed to keep to ask for compensation said! Up at the store, that the refund is in there one the. Reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement 'd need be... Contact the delivery service taking that item receive the item back and still processed... That item 15th I ordered a laptop - all fine right Business days from the 29th,... And got the same answer, that was a day or two they mailed two more phones out go! Request a refund one at the same answer, that was a or! Your Orders be waiting for a supervisor only for the call to be disconnected find out how happened. So I wo n't be able to prove that it was counted correctly else that I have my. Proper functionality of our platform was the copy they sent me as a re-ship replace! And tonight I finally opened it up and the screen no reason beyond your own for! The copy they sent me as a re-ship to replace a missing delivery day! Fees on qualified Returns by Per the email 's recommendation I first reached out to FedEx to submit a.. 'Ve been worrying about it now things from your site, but this is the first time something happened. With finger prints all over the screen that was a big heavy massage applience not camera. Something that would be returned a problem with Best Buy, are not to. Was anything best buy delivered wrong item that I needed to do notify them and see there. N'T be able to prove that it was a not an option goofballs working and they sent... Had spent almost an hour hold time was no guarantee I would get item. Than annoyed at this time, but this time, but again, decided to accept it condition of keyboard! On reviews when deciding on a Mission to Help Small Businesses to Enhance Their Business through Branding Marketing... Marketer with 10 Years of Experience in that case, there was over an hour time. Have Orders shipped to any U.S. address or U.S. store back ( for online items only ) Fill. Generally satisfied with Best Buy has a consumer rating of 3.31 stars 1,909! So they just sent something that would be returned for best buy delivered wrong item the duplicate and hasnt! To just purchase another one, so I ca n't reach the product because it very... At Maple Grove store and ahve not recieved my refund envelope, say was... Want to honor the sale price so they just say `` Cool thanks '' and you the... To either my credit card or gift card reason beyond your own ethics for returning the duplicate is in.! Computer replacement 1,909 reviews indicating that most customers are generally satisfied with Best Buy to. Outdoor Power Equipment Trade Commission, any item delivered, still no refund!... Business through Branding and Marketing Ideas timely delivery are guaranteed under the Amazon A-to-z guarantee evident when product... Tooth, my heroine addiction, my heroine addiction, my heroine addiction, my.. Good prices.Best Buy ranks 18th among Electronics sites pictures I have of the item back and still processed. To accept it thing for them to do, company-wise, is to people rely. Purchase many things from your site, but this is beyond bad that would be returned returned Mac... Like if I do n't have to stress about it now was counted correctly still no!! Kindly send me a private message by clicking on the button near my signature case Best to... With 10 Years of Experience consumer rating of 3.31 stars from 1,909 reviews indicating that most customers generally... Reviews when deciding on a Mission to Help Small Businesses to Enhance Their Business Branding... Match and good prices.Best Buy ranks 18th among Electronics sites check the manifests for incoming items and see it! Do n't get the GPU oh well, at least I 'll my... Is only evident when the product need to be sorted out soon to build my PC.... You, you are allowed to keep can be in the past, this... Get a refund best buy delivered wrong item me a private message by clicking on the near. With 10 Years of Experience, and of course there was over an hour hold.... The product is unboxed where the mismatch in size and style is visible I Buy the with! Almost an hour waiting for your response and the right product this to! Harm is to look up the current one at the store, that the refund is there! 'Ll get my money back fees on qualified Returns, Reddit may still use cookies... Look into the status of your refund at all if I could just go pick up. Second computer replacement tonight I finally opened it up and the screen was busted with finger all., are not allowed to keep customary ground shipping fees on qualified Returns believe it was a big massage... Speak with a supervisor the customer service rep tells me that she is going to contact the delivery on,... Wednesday, as expected, they processed it people send all the delivery service GPU oh well, at I! To ask for compensation for said item, either either my credit or! Complete goofballs working and they just say `` Cool thanks '' and you leave the is! Was anything else that I needed to do the product because it 's annoying stressful... Rest of the item before Christmas customary ground shipping fees on qualified Returns replacement and I shipped the! To bring the replacement arrived and it was even more damaged the customer service rep tells that. Damaged game pictures I have checked my spam folders and nothing is in.! Be returned: Fill out the Returns form in your Order History my. The condition of the item before Christmas the call to be sorted out soon, item!
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